Privacy Policy

Who we are

Our website address is:

Pet Pawtraits Online is owned by Pet Pawtraits LTD which is a registered private limited company in England and Wales. Our registered company number is 11935901 and our registered company address is 28 Clare Gardens, Bath, BA2 2SD.

What personal data we collect and why we collect it

Contact forms

When a contact form is used on our site we will only use the personal date provided (such as name and email address) to answer the visitors/members query. We erase all queries periodically after 6-12 months of receipt. Also logged is the visitor’s IP address and browser user agent string to help spam detection.An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here:


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

We may use watermark technology on images uploaded to the site to protect them from being stolen or used without permission.


If you use a contact form or register on our site site we will save your name, email address and postal address on our systems with or without the use of cookies. These are for us to be able to communicate with you. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.


We do not collect any contact information without your consent and we will never send you any direct marketing communications unless you opt-in to our marketing email lists. If you do choose to opt-in you may also choose to opt-out after any time by following the unsubscribe links provided on emails or unchecking the opt-in box in the marketing section of your account on the artist site.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.


We use Google Analytics to assess where our main website traffic comes from and to help us understand the behaviors of users in relation to our site.

Who we share your data with

We don’t share data with any other company including our parent company Busy Monkey Studios LTD. We will never sell data or pass on data in exchange for goods or services.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Registrations and communications through contact forms may be checked through an automated spam detection service.

Your contact information

We will never use your contact information for any purpose other than to communicate with you matters relating to your account, profile, registration or commissions gained through the site. We retain personal data during the time that you are a member of our site. Should you choose to have your account deleted we will erase all data including your contact details from our systems. Should you wish to reinstate your membership you will need to complete the full registration process over again.

We keep your postal address on record for occasions when you may gain commissions and we will need to supply postage labels to send out artworks by courier or ordinary postal services. We will keep a copy of all postal labels and postage receipts, which may contain part or all of your postal address, for 5 years. After this 5 year period these records will be destroyed.

Additional information

How we protect your data

We use several different security plug-in programs as part of our website to defend it from cyber-attacks and data breaches. We also operate a cache clearing system to keep data to a minimum on our site. Our website uses secured certificates to encrypt and protect data. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.